They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records. Webinars & events Connect with Help Desk Engineer our team of Workable experts and other industry professionals. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered.
Managed Cisco VoIP phone system for over 200 users on on-site and remote locations. Resolved any hardware and software issues; resolved any issues with web-based applications, as well.
They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services.
Assisted in blackberry account management; created & modified new accounts, and troubleshoot various issues if necessary. Performed domain account and mailbox administration on Exchange servers, troubleshooting Microsoft Outlook Help Desk Engineer problems. Managed user’s accounts in Active Directory Provided Microsoft Office support. Handled hardware failures, hanging Citrix sessions, Active Directory replication, Group Policy, and proprietary software errors.
Assisted bank branch employees and Field Technicians in answering software and hardware installation questions. Developed training materials and procedures, or train faculty members in the proper use of hardware or software. Designed and implemented hardware asset management system using existing ticketing system.
Desktop Support Engineer Skills
He has experience in leadership and management positions that have allowed him to hone his instincts to provide our high standards of customer service. He is passionate about all things tech and is currently in pursuit of a Bachelor’s degree in Computer Science. The employees of the organizations are, in essence, the Desktop Support Engineer’s clients. As such, engineers must provide excellent service to meet all of their needs. The mission of the IT team is to provide innovative and reliable technology solutions to help the business work smarter and more efficiently. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business.
Supportive Leadership– An industry-leading leadership team with strong values, off the chart business acumen that will help you succeed quickly while providing mentorship and career growth. Installed and maintained personal computers and peripheral equipment including printers and scanners.
QuoteWizard by LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion , gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status. Analyze the market and your qualifications to negotiate your salary with confidence. The average annual salary for an IT Service Desk Engineer is $46,425 in the United States, according to payscale.com.
Planned and implemented the addition of over 200 notebook computers to be used in both stand-alone and networked modes. Collaborated with Client Services Manager to create strategic plans to enhance customer satisfaction. Redesigned entire network reconfiguring all network infrastructure to manage and control network traffic eliminating network bottlenecks and increasing network efficiency. Identified server bottlenecks and redesigned file servers infrastructure enabling non-constricted file access to all employees. Performed Data Analysis and database maintenance with Microsoft Access for the support of the banking infrastructure.
- Installed and configured UNIX HP network printer connectivity to users requiring large print capabilities.
- Documented user daily issues with hardware, software using Connect Wise ticketing system.
- Coordinated and implemented service repair of all software and hardware related issues.
- Applied working knowledge of UNIX and Microsoft NT/2000 Administration to assist customers in system/application support.
- Investigated and repaired all network-related concerns, including repairing hardware, resolving DNS and DHCP issues, and regulating bandwidth usage.
- Provided comprehensive technical assistance during physical relocation of Data Center, including 100+ servers and supporting infrastructure.
It can be a negative environment as technicians are constantly bombarded with questions and problems. Salary range is between $50K and $60K, depending on qualifications and previous experience. Benefits includes health insurance, vision, dental, 401K, paid vacation days, monthly travel and cell phone reimbursement. Passionate and driven to provide the best IT partner relationship experience. Association of Support Professionals – An international membership organization for customer support managers, executives, professionals, and those interested in the field.
They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems. Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions. • Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting. • Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA. According to the US Bureau of Labor Statistics , as enterprises upgrade their software and hardware, the need for support services in the future will increase. It adds that jobs for computer support engineers are expected to grow 11 percent during the period.
Because of this, it’s critical that help desk technicians possess specific qualities. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for Help Desk Engineer a successful career in IT. Whether you want to stay at the help desk or move on to a new IT job, developing these 10 qualities will set you up for success. • Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia.
What is the help desk job?
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
IPsoft aims to be a true partner helping businesses achieve better outcomes. Technology Services Industry Association – This association provides membership opportunities with access to resources and expert advice. We celebrate diversity and are committed to creating an inclusive environment for all employees. Winning Technology and Products -We offer the best technology and products for the Cloud First world. We pioneered cloud security and continue to grow our 20B + TAM by releasing new products every year.
Assisted all clients with a plethora of technological issues ranging from password resets to database management and critical network failures. Provided Blackberry Enterprise Server support for field users experiencing activation or synchronization issues. Tracked problems and user requests through an automated software system and appropriately assigned tickets to appropriate level support. Managed and performed equipment relocation, installation, expansion, connection/disconnection, upgrades, and preventive maintenance of computer systems hardware.
Managed Polycom VoIP phone system, using Unified communications admin interface for California and Las Vegas offices. Administered and maintained new user accounts in MS Windows NT, MS Exchange Server and CITRIX. Contracted by Sapphire Technologies and brought onboard to install, maintain and service LAN’s, computers, and printers. Utilized Admin tools – Exchange, Active Directory, DNS, printer server, virtual servers, TCP/IP. Configured computer networks such as setting up static IP address, Gateway address, DHCP address for devices.
Helped users with EMR and EPM related issues as well as all other hardware and software issues. Provided assistance via phone and in person for customers to resolve issues for workstation, printers, and software. Administered a Microsoft Windows NT/2000 network of approximately 200 local and remote users to assist with DHCP/DNS/WINS/VPN/NAT/Firewall and different TCP/IP Help Desk Engineer issues. Provided internal customer service on technical matters to both local and international users abroad while creating and maintaining user accounts. Diagnosed and resolved all advanced Information Technology issues, including software, hardware, and networking. Supported all MWW’s users via phone and E-mail using both Verizon and AT&T web host services.
How do I get HDI certified?
All HDI certification exams are available in the HDI Learning Center. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
Provided desktop and phone support remotely, using PC Anywhere, to users world-wide. Provided users up to date solutions via remote desktop, desk-side and via phone support. Resolved a variety of microcomputer hardware/software applications and local area networking questions and problems for remote and local users. Worked in projects analyzing and identifying hardware and software issues and providing support to customers for HP and Sony computers.
Service Desk Engineer, Level 1
Responded to emails and ticketing system for end-users seeking technical assistance. Designed, purchased, configured and deployed the machines used in this project.
Supported blackberry units resets and reboots, Lotus Notes internet passwords, PeopleSoft general informational support and inter/intranet connectivity problems. Developed desktop images for each department in the organization leveraging Norton Ghost and responsible for redeployment of images. Handled connectivity issues such as authentication, connection speed, connection quality. Led the successful company-wide implementation of a cloud-based VoIP Solution.
It Service Desk Technician
Desktop Support Engineers provide knowledgeable advice and use their expertise to help end users solve their technology issues. Desktop Support Engineers are IT professionals who fix issues with an organization’s desktop computers and laptops, as well as handle concerns with servers and security issues affecting business networks. Desktop Support Engineers most often work as part of a helpdesk team, reporting to the Senior Systems Administrator or Engineer and sometimes supervise junior helpdesk employees. As computer issues can arise at any time, Desktop Support Engineers may be expected to work a variety of shifts, including nights and weekends.
You can change your consent settings at any time by unsubscribing or as detailed in our terms. Work with the local Engie employees and the Engie helpdesk to troubleshoot and resolve any computer related issues.
Created and disabled active directory accounts per managements documented request, reset windows log on. Installed, configured and repaired Windows 2k, XP Professional and 2k server malfunctions. Implemented Windows XP/7, MS Office, Lotus Notes, and other software for user needs. Below we’ve compiled a list of the most important skills for a Help Desk Engineer.